FAQs

Ordering & Account Management

• How can I sign up for an account to begin ordering online?
• When I order from your website, how long will it take to ship and arrive?
• Can we place our orders online?
• Can I view order status, download invoices, and retrieve tracking information from the website?
• Do I need to sign a reseller agreement?

Logistics

• Which countries do Ampure products support?
• What is the full pallet size for TurboConnect and Ampure Go?
• Where are your units manufactured?

Product Information

• Where can I retrieve specs, installation guides, and user manuals?
• What is the difference between Ampure Go and TurboConnect chargers?
• Does the TurboConnect integrate with (home) energy management systems?
• Does the TurboConnect integrate with OCPP?
• What is the housing material of the Ampure Go?

Partnership Opportunities

• How can I partner with Ampure?
• Is stocking your products required for us to do business?
• Do you offer a dropship dealer accessory program?
• Do you offer customization of your units?
• Can you start sending me leads as soon as we partner?
• Do you offer a dropship program?

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Installation & Support

• Do you offer installation or installation support?
• What are your Customer Service and Tech Support hours and contact information?
• Do you offer educational videos for customers and dealership team members?
• Do I need to install a GFCI breaker when using a portable charger?

Warranty & Claims

• How can I submit a warranty claim?
• What is the warranty on your products?

Business Solutions FAQ

• What types of industries does Ampure serve?
• Can Ampure customize charging solutions for my business?
• What business solutions does Ampure offer?
• Who supports the software back office for TurboConnect units?
• Are you carrying NACS as a coupler option?