FAQs
Ordering & Account Management
- How can I sign up for an account to begin ordering online?
- When I order from your website, how long will it take to ship and arrive?
- Can we place our orders online?
- Can I view order status, download invoices, and retrieve tracking information from the website?
- Do I need to sign a reseller agreement?
Logistics
- Which countries do Ampure products support?
- What is the full pallet size for TurboConnect and Ampure Go?
- Where are your units manufactured?
Product Information
- Where can I retrieve specs, installation guides, and user manuals?
- What is the difference between Ampure Go and TurboConnect chargers?
- Does the TurboConnect integrate with (home) energy management systems?
- Does the TurboConnect integrate with OCPP?
- What is the housing material of the Ampure Go?
Partnership Opportunities
- How can I partner with Ampure?
- Is stocking your products required for us to do business?
- Do you offer a dropship dealer accessory program?
- Do you offer customization of your units?
- Can you start sending me leads as soon as we partner?
- Do you offer a dropship program?
Installation & Support
- Do you offer installation or installation support?
- What are your Customer Service and Tech Support hours and contact information?
- Do you offer educational videos for customers and dealership team members?
- Do I need to install a GFCI breaker when using a portable charger?