FAQ
General Questions
- What is a portable EV charger?
- What is J1772/SAE?
- What coupler fits my vehicle?
- How do I know if my EV is compatible with your charger?
- What types of EVs are compatible with TurboConnect?
- What types of EVs are compatible with Ampure Go?
- What is NACS?
- Can I clean my charger with bleach ?
Order and Shipping
- How long does shipping take?
- How can I track my order?
- What do I do if my package arrives damaged?
- Do you ship internationally?
- Do you offer free shipping? If so, what are the conditions?
Technical Specifications
- What is the charging speed of your portable chargers?
- What plug types are included, and do I need an adapter?
- How long is the charger’s cable?
- What type of outlet works with my Ampure Go?
- Can the charger be used with a standard wall outlet?
- Are Ampure chargers UL certified?
- Are Ampure chargers universal to all BEV and PHEV vehicles?
- Will Ampure chargers work with adapters?
- What is the product design life of the Ampure Go?
- Does the TurboConnect integrate with OCPP?
- Does the TurboConnect integrate with (home) energy management systems?
- What is the housing material of the Ampure Go?
- What is the system compliance of the Ampure Go?
- What electrical protection does the Ampure Go provide?
- What is the user thermal protection of the Ampure Go?
- What is the component safety of the Ampure Go?
- What are the flammability ratings of the Ampure Go?
- What is the idle power of the Ampure Go?
Amazon & Marketplace Purchases
- I bought an Ampure product on Amazon (or another marketplace). Can I still get support?
- How do I register a product I purchased on Amazon?
- Does the warranty apply to items bought on Amazon or other marketplaces?
- How do I return a product I bought on Amazon or another marketplace?
- What should I do if I received the wrong item or a damaged product through Amazon?
- Do you offer the same promotions or discounts on Amazon as on your website?
- I bought an Ampure product from a third-party seller. Can you still help me?
- Can I leave a review for an Ampure product I bought on Amazon?
Installation Support
- Where can I find user manuals or setup guides?
- Is it possible to mount Ampure’s portable EV Chargers?
- Do Ampure’s portable chargers require an electrician for installation or setup?
- Do I need to install a GFCI breaker when using a portable charger?
Customer Support
- Can you help me set up my Ampure Go charger?
- How do I troubleshoot issues with my charger?
- What should I do if my charger arrives damaged?
- Do you offer technical support for products purchased through Amazon or other marketplaces?
- What hours is customer support available?
- How can I contact customer support?
- How do I register my product for warranty and support?
- Do you provide warranty service?
- Can I return or exchange my product if I’m not satisfied?
- What does a normal startup look like?
- What do the different light indicators mean?
Charger Usage and Maintenance
- How do I safely store my Ampure Go charger?
- What should I do if my charger isn’t working?
- Can I use the charger in the rain or snow?
- How long will it take to charge my car? Can it charge my car overnight?
- Is the Ampure portable charger for indoor and outdoor use?
- What size breaker does a level 1 and/or level 2 charger require?
- What is the difference between Level 1 and Level 2 Charging?